Frequently Asked Questions

What are your store hours?+

Monday through Friday 7:00am - 5:00pm
Saturday 7:30am - 5:00pm
Closed Sunday

Where are you located?+

Our store is located at 1130 North Schmeer Road, Portland OR, in Delta Park, across from Portland Meadows.

Do you offer Delivery and Pick-up?+

Yes, we offer delivery and pick-up of equipment for a fee. Rates are based on the equipment rented and the distance travelled. It is always preferable to receive ample notice, but we work with our clients to provide superior customer service and make every attempt to deliver equipment as soon as possible.

Do you offer corporate charge accounts?+

Yes, we do. Once you have established a working relationship with Interstate Rentals you may apply for a corporate charge account by downloading and completing the Credit Application Form. Our staff will work with you on setting up guidelines and cycles for your specific account. For more detailed information, please speak with our office.

When do I need to show proof of Insurance, and how do I get this Insurance?+

On selected large rental items (a Dump Truck for example), we may require the renter to show proof of insurance coverage before the equipment is rented. You can usually get this information from your business, home, or auto insurance provider.

What if my equipment breaks down at the job site?+

We maintain equipment in top working order and never knowingly rent a piece of equipment that is not working properly. If you have any problems with our rental equipment please call our office. Many problems, especially starting equipment, can be resolved easily on the phone. In the case where the equipment is deemed non-operational you may return the equipment and we will exchange if for another machine and restart your rental time period.

What types of policies apply to rental equipment?+

We do have a set of store policies that you can review before renting equipment, but being a small, independently owned firm allows us to provide some flexibility to our customers. See Rental Policies.

May I rent equipment for an entire month?+

Yes you may. We rent equipment by a minimum time period, the day, the week or the month.

How are your Rental Rates computed?+

The rental rate that you see is what you pay, excluding the optional 10% Equipment Protection Plan, also known as Damage Waiver, and fuel charges. We do charge tax on equipment delivered to our neighbors in the state of Washington.
All equipment with hour meters have rental rates that include 8 hours of running time in a 24 hour period. Any meter time over the 8 hours will be charged accordingly.
1 Day Rental = 24 hours with equipment and includes 8 hours of running time
7 Day Rental = 7 days with equipment and includes 40 hours of running time
4 Week Rental = 28 days with equipment and includes 160 hours of running time

What if I am not able to return the equipment by 5:00pm?+

A standard 4-hour rental that was checked out at 1:00pm should be returned by 5:00pm. If unable to return rentals to the store before closing time, return the next morning at opening time. Remember that rent is charged for all time out, not time used. In order to receive the best value for your money, return all rentals on or before the date and time due in on your rental contract.

Do you offer Special Rental Rates?+

Yes we do. Equipment rented out on Monday through Friday after 4:00pm and returned by 9:00am the following morning will be charged the 4 hour rate.
Equipment rented out Saturday before 1:00pm and returned the following Monday by 9:00am will be charged 1.33% of the day rate.
Equipment rented out Saturday after 1:00pm and returned the following Monday by 9:00am will be charged the one day rate.

What if I rent equipment the day before a holiday?+

We do have designated holidays throughout the year when our store will be closed. If you rent equipment that should have been returned on a holiday you may return the equipment the next day we are open. Please call for the holiday rates.

When are Deposits needed?+

Deposits are required when the equipment is rented, and are refunded when equipment is returned in good working condition.

What will I need when I come to rent equipment?+

In order to rent equipment you will need a valid Driver License and a form of deposit. Your deposit can be a Visa Card, MasterCard, Discover, American Express or cash. We do not accept checks for deposit.

How is payment made on the rental equipment?+

Payment is required at the time the rental item is picked up. Payment or Deposit by credit card or cash is required on all rentals with a deposit equal to or exceeding the estimated rental charges (excluding open account customers). Some equipment requires credit card deposit only. We accept Cash, Visa, Master Card, Discover, and American Express.

May I reserve the equipment in advance?+

We are happy to reserve any available item; just give us a call or submit an online Quote Request. We able to hold a reservation until 9:00 AM on Saturdays. After 9:00 AM on Saturdays, reservations are rented on a first come, first served basis.

Do I need to clean the equipment upon return?+

All equipment is sent out clean and ready to use. Equipment should be returned in the same manner received. A cleaning fee will be charged if equipment is returned unready to rent.

Do I need to replace the gas in my equipment before returning it?+

Smaller equipment requiring fuel (pumps, pressure washers, yard equipment for example) have a fuel charge already assessed for estimated fuel usage. For larger equipment requiring more than 1 gallon of fuel we recommend that you replace fuel used to avoid incurring a charge of $5.00 to $7.00 per gallon for replacement of gas or diesel used.

Are you hiring?+

Like any business our employee base changes from time to time. If you are interested in working in the rental industry, have a special skill or trade and have excellent people skills, submit your application and one of our staff will get back with you.